If my refund gets validated, how and when will I get reimbursed?

Refund process begins after we have completed the evaluation of your returned product. See information about our refund timelines here. We will send you an email notification once return examination completed.

To process your refund quickly, you have the option to request a refund via LadiesRus Refund Voucher, which must be indicated when you request for a return online or by calling our Customer Service.

Otherwise, you can be refunded according to the following table. Note that some refund methods are available according to your payment method.

Refund methods available according to payment methods.

Payment methods Refund methods
Cash Refund voucher or bank transfer
Bank Transfer Refund voucher or bank transfer
Refund Voucher Refund Voucher
Debit Card Refund Voucher or bank transfer

Kindly note that your selected refund method is final, it is not subject to change.

If my returned product is not validated for refund, how do I get informed?

If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item and costs will be applicable to you.

Note that we will make several attempts to return the product to you. However, after 2 return attempts, we will cancel the return procedure and we will keep the product with us for a maximum of 60 days for you to pick it up at LadiesRus depot or warehouse

How long would it take to get my refund?

  1. Return Pick up Timeline:

The return pick up time starts from the day you make a request to return an item to the day one of our delivery associate makes a first attempt to retrieve the item that you will like to return. You can make a request to return an item, either by calling our customer service or by the Online Returns form.

  1. Refund Timeline:

The refund time starts from the day the item you would like to return is picked up by one of our delivery associates to the day the refund process is completed.


What can I return?

You can initiate a return up to 7 days after delivery if:

  • You receive a wrong item or size requested, we pre-inform you of damaged, defective items and offer them at discounted rate.
  • If you change your mind, on worn clothes, we do not accept them back. If you change your mind on non-worn items, please ensure the seal is not broken.


How do I return an item?

  • Online : Complete the online return form by logging in to My Orders , then, open the last order by clicking on “Order details”. If your product is eligible for a return, you will see a button “Return Product”. Click on it to start the return process.

    Having trouble completing the Online Return form? Click hereto access our step-by-step guide on Online Returns.

    You can also contact our customer support at https://www.ladiesrus.com.ng/contact/



Once I initiate a return, what happens next?

If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s).

If you initially picked-up your package from one of our stations or chose to drop-off at one, please take the items you wish to return to a pick-up station near you

I have requested for returns pick-up from my home, how long will it take?

We will make a first attempt to retrieve the item(s) within 48 hours after your request. A total of 2 attempts will be made in 5 days.

What happens if I miss both attempts to retrieve my return?

Your return request will be cancelled and you will no longer be able to return that item

Can I return an item after 7 days?

You will not be able to return an item after 7 days. Items are bought as seen. We inform customers or indicate stain or damaged on our display list and sell at a discounted price.

I initiated a return and requested for pickup at my home, but no one came & it has been a while, what should I do?

We apologize for this. Please contact us using the form provided

My return has been collected for a while, but still no news, what should I do?

We apologize for this. Please contact us using the form provided


LadiesRus  says they have done a bank transfer but I have not received the money, what should I do?

It takes 2-5 days for the money to reflect in your account. Please contact us if it you still haven’t received your refund after this time.

How do I track my return status?

We will keep you updated by email and SMS about the status of your return. You may also wish to look at our timelines.

If you have any question please complete the customer contact form.

Is my product under warranty?

Warranty information is displayed on each product’s listing page.

Do I have to return all products in my order?

No, you do not have to return your entire order. You can return your choice of selected items

Do I have to return the free gift when I return a product?

Yes, any free gift must also be returned

Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to us if the fault is ours.

Can I Replace or Exchange an item rather than a refund?

At the moment, LadiesRus does not offer replacement or exchange of an item; however you can still return an item and receive a full refund if we ship the wrong item ordered and it has not been worn or stained.


The timelines quoted are business days – Monday to Friday only, weekends and public holidays are NOT included. They vary depending on the delivery option chosen:

  • Door Delivery:Delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you. Delivery will be attempted between 7.00 am to 5.30pm Mondays to Fridays.
  • Pick Up Station:Delivery time starts from the day you place your order to when you receive the first SMS to pick up your order from our pickup station.

LadiesRus: Distribution chain, Products are warehoused at our various depots. Therefore, they are shipped from depots nearest to you.


LadiesRus: Products are supplied from various outlets. Some products are held in stock whilst others are shipped once received at our warehouse.